Politique de remboursement

You have 14 days to return your order from delivery - start a return here.

 

UK Customers: Simplified Returns

Returning an item in the UK is quick and paperless. Once you submit your return through our returns portal, you'll receive a Royal Mail QR code. Just show it at your nearest Post Office or drop-off point. No printer required.

 

RETURN CONDITIONS

To be eligible for a return, your item must meet all of the following:

• Item(s) must be sent back within 14 days of the delivery date
• In their original, unused, unaltered, and unwashed condition
• Returned with original tags and packaging intact
• Sent via a tracked courier service

Please retain your proof of postage and tracking number until you receive confirmation from our team that your return has been processed.

 

RETURN FEES

• (UK customers) Using the Royal Mail QR code costs £3.30, deducted at the point of return processing
• (Non-UK customers) Return postage is the customer's responsibility
• A £1.20 return processing fee per item will be deducted from your refund

 

AFTER YOU SUBMIT YOUR RETURN:

1. Follow the return instructions sent to you after submitting your request
2. Revisit these instructions anytime by clicking “View Return” in your return confirmation email
3. Keep your tracking number and proof of postage until you receive confirmation that your return has been processed
4. Track your parcel via your courier's website or app. We are not liable for lost returns
5. Once your return arrives at our warehouse, it will be processed within 2–3 working days, and your refund or exchange will be issued

 

IMPORTANT NOTES

• Items returned damaged or not in their original condition may not be eligible for a refund or exchange
• Sale items are often non-refundable — please check the product description before purchasing, as this will be stated there
• Exchanges are subject to stock availability at the time your return is processed at our warehouse
• For tracking questions, please check your courier's tracking info directly

 

NEED HELP?

For any other questions, please contact our Customer Service Team using the links below.

• Contact us
• Email: support@affiliated.co