Refund policy
You have 14 days to return your order from delivery - start a return here.
UK Customers: Simplified Returns
Returning an item in the UK is quick and paperless. Once you submit your return through our returns portal, you'll receive a Royal Mail QR code. Just show it at your nearest Post Office or drop-off point. No printer required.
RETURN CONDITIONS
To be eligible for a return, your item must meet all of the following:
- Item(s) must be sent back within 14 days of the delivery date
- In their original, unused, unaltered, and unwashed condition
- Returned with original tags and packaging intact
- Sent via a tracked courier service
Please retain your proof of postage and tracking number until you receive confirmation from our team that your return has been processed.
RETURN FEES
- (UK customers) Using the Royal Mail QR code costs £3.30, deducted at the point of return processing
- (Non-UK customers) Return postage is the customer's responsibility
- A £1.20 return processing fee per item will be deducted from your refund
AFTER YOU SUBMIT YOUR RETURN:
- Follow the return instructions sent to you after submitting your request
- Revisit these instructions anytime by clicking “View Return” in your return confirmation email
- Keep your tracking number and proof of postage until you receive confirmation that your return has been processed
- Track your parcel via your courier's website or app. We are not liable for lost returns
- Once your return arrives at our warehouse, it will be processed within 2–3 working days, and your refund or exchange will be issued
IMPORTANT NOTES
- Items returned damaged or not in their original condition may not be eligible for a refund or exchange
- Sale items are often non-refundable — please check the product description before purchasing, as this will be stated there
- Exchanges are subject to stock availability at the time your return is processed at our warehouse
- For tracking questions, please check your courier's tracking info directly
NEED HELP?
For any other questions, please contact our Customer Service Team using the links below.
- Contact us
- Email: support@affiliated.co
